Shenzhen’s border checkpoints feature comprehensive facilities and handle high volumes of passenger and cargo traffic. The bilingual "iPort" (i口岸) WeChat miniprogram enables passengers to access a variety of services in transportation, tax refunds, shopping, visa, currency exchange, and more, making travel more convenient. Below is a guide to using the WeChat miniprogram.

A screenshot of "iPort" (i口岸) WeChat miniprogram's homepage in English-language.

English-language page

Port Wi-Fi: Users can find a list of Wi-Fi names available at various checkpoints to enjoy free Wi-Fi services.

Shenzhen Tourism Guide:This feature directs users to a comprehensive tourism guide produced by Shenzhen’s tourism authority. In the subpages, users can access information on visa  policies, payment guides, tax refund procedures, phone card guides, a map of hotels in Shenzhen, food and shopping guides, tourist attractions, and more.

Departure Tax Refund:Travelers can learn how and where to reclaim tax on purchases when leaving Shenzhen.

Visa:This section directs users to the National Immigration Administration’s bilingual service platform, where foreign visitors can access information about residence permits, stay permits, travel permits, exit-entry permits, and visas.

Real-time Passenger Flows at the Port:This section provides real-time information on whether entering or exiting a checkpoint is fast or slow, helping passengers select the most suitable option. Service times for each checkpoint are also displayed.

A screenshot of ports' real-time situation in "iPort" WeChat miniprogram. 

Chinese-language page

Users can find additional services available on the Chinese-language page of the “iPort” WeChat miniprogram.

“口岸匯率” (Port exchange  rates): This page displays real-time exchange rates (HKD or USD to CNY) at various currency exchange locations at some checkpoints. By clicking on the buying or selling rates, users can access an exchange rate trend chart.

“貨幣兌換點” (Currency  exchange locations): This page provides a complete list of currency exchange stores at select checkpoints, specifying the available currencies, operating hours, and addresses.

“口岸免稅店” (Duty-free  shops): This page lists duty-free shops at various checkpoints, detailing available product categories, such as electronics, liquor, cosmetics, food, and perfumes.

“口岸接駁車” (Shuttle buses):  This page offers information on shuttle buses to shopping destinations in Shenzhen from several checkpoints, including bus service times and intervals. Some buses also stop at Shenzhen Metro stations.

“深圳乘車碼” (Shenzhen transit code):This directs users to the “乘車碼” WeChat miniprogram, enabling passengers to pay bus and Metro fares in Shenzhen by scanning a QR code with WeChat Pay. Meanwhile, the “香港乘車碼” button provides similar services for passengers in Hong Kong.

At the bottom menu, users can find more services. For example, by clicking “乘車”, users can access cross-border bus services, high-speed train ticket services, and cross-border ferry services. Additional services include wheelchair bookings, lost and found, public transport guides around checkpoints, parking bookings, and customs luggage inspection information.

Scan the QR code to check the bilingual “iPort” (i口岸) WeChat miniprogram.